Customer Service Specialist, Asia Pacific - Remote

Overview

The Customer Service Specialist will be responsible for responding to customer queries and ensuring customer satisfaction through effective communication and problem-solving.

In Short

• Respond to customer queries via various channels.
• Escalate serious complaints as necessary.
• Liaise with colleagues to resolve customer issues.
• Identify common problems and suggest improvements.
• Maintain a professional demeanor at all times.
• Share customer feedback with relevant departments.
• Familiarize with new products as they are introduced.
• Attend workshops and meetings when required.
• Respect client confidentiality.

Requirements

• Bachelor’s degree in business, communications, life science or related field.
• Experience with CRM software preferred.
• 3+ years in a customer service role preferred.
• Fluent in written and spoken English.
• Ability to work under pressure.
• Excellent problem-solving skills.
• Ability to speak a second language is advantageous.
• Positive attitude and client relationship-building skills.
• Flexibility to work irregular hours as required.
• Superb communication skills.

Benefits

• Career development support.
• Diversity and inclusion commitment.
• Focus on sustainability initiatives.