Customer Care Specialist (Asia-Pacific) - Remote

Overview

SafetyWing (YC W18) is seeking a Customer Care Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing, but happy in general.

In Short

• Help members via live chat, email, and phone
• Answer questions, solve problems, and explain things simply
• Proactively spot ways to improve our customer experience
• Work independently and be a problem-solver
• Comfortable working on weekends
• Available for up to 20 hours a week
• Experience with insurance, customer service, or healthcare is a plus
• Excellent English language skills (written and spoken)
• Comfortable working within Asia-Pacific time zones
• Be honest, clear, and kind in communications

Requirements

• Has excellent English language skills (written and spoken).
• Has the ability to work independently and be a problem-solver.
• Is comfortable working on weekends (usual shifts are between 4 and 8 hours long) and available for up to 20 hours a week.
• Extra shine if you have experience with insurance, customer service, or healthcare.
• Is comfortable working within the Asia-Pacific time zones.

Benefits

• Fully remote work environment – work from anywhere globally
• A part-time opportunity for a long-term contract (up to 20 hours per week, but may vary depending on scheduling needs)
• Compensated time off each year

In addition, if you join our team for more than 20 hours per week, you can unlock further benefits.