Head of Insurance Operations - Remote

Overview

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

In Short

• Overseeing the full insurance operations lifecycle from underwriting coordination to claims resolution.
• Building and leading a strong insurance operations team that delivers excellent service.
• Monitoring claims handling for fair outcomes and positive experiences.
• Managing relationships with partners for smooth collaboration.
• Creating clear procedures and documentation for consistency and scalability.
• Leading business continuity and resilience planning.
• Ensuring operations meet global compliance and industry standards.
• Partnering with product, engineering, and finance teams to improve workflows.
• Using data to track performance and guide improvements.

Requirements

• 5+ years of experience in insurance operations or healthcare.
• Understanding of insurance products and compliance requirements.
• Creative problem-solving with scalable solutions.
• Analytical and metrics-oriented.
• Strong leadership skills and experience in team growth.

Benefits

• Fully remote work environment.
• Competitive salary and equity compensation.
• Premium health insurance that travels with you.
• Personal development budget.
• Laptop and office stipends.
• A minimum of four weeks of vacation per year.
• Travel insurance for all travels.
• Multiple team gatherings in amazing locations.