Customer Care Specialist (EMEA) - Remote

Overview

SafetyWing is seeking a Customer Care Specialist interested in building a global safety net. The role focuses on helping customers find solutions and ensuring their happiness through effective communication.

In Short

• Help members via live chat, email, and phone.
• Answer questions and solve problems.
• Proactively improve customer experience.
• Work independently and be a problem-solver.
• Comfortable working weekends.
• Fixed 28-hour week with flexibility for up to 40 hours.
• Experience in insurance, customer service, or healthcare is a plus.
• Must be available for EMEA timezones.
• Long-term contract with a fixed schedule.
• Fully remote work environment.

Requirements

• Excellent English language skills (written and spoken).
• Ability to work independently.
• Problem-solving skills.
• Experience in customer service or related fields.
• Comfortable working in EMEA timezones.

Benefits

• Fully remote work environment.
• Compensated time off each year.
• Personal development budget after six months.
• Health and travel insurance for over 30 hours per week.