Customer Care Specialist - Remote

Overview

The Customer Care Specialist at Restaurant Technologies will support external customers by troubleshooting service issues and providing high-level service via phone support in a centralized call center.

In Short

• Handle inbound technical service calls
• Provide phone support for customers
• Track customer communication in CRM software
• Assess customer needs and provide appropriate support
• Utilize troubleshooting documents for problem-solving
• Prepare daily, weekly, and monthly call reports
• Cross-train in other call center functions
• Work in a fast-paced, service-oriented environment
• 1+ years of related experience preferred
• High school diploma or equivalent required

Requirements

• Experience in hands-on equipment repair and customer service
• Bi-lingual speaking preferred (Spanish/English)
• Strong communication skills
• Ability to work flexible hours
• Problem-solving skills
• Team collaboration abilities
• Adaptability to fast-paced environments
• Attention to detail
• Proficiency in using CRM software
• Commitment to diversity and inclusion

Benefits

• Professional development opportunities
• Competitive health care coverage
• Incentives for performance
• Healthy work-life balance
• Award-winning workplace culture
• Recognition as a best place to work
• Supportive work environment
• Opportunities for rapid growth
• Military and veteran-friendly company
• Commitment to equity and inclusion