Customer Care Specialist - Remote

Posted 6 weeks ago

Customer Service

Full Time

India

Overview

As a Customer Care Specialist at Vivid, you will help individuals and businesses manage their finances by providing exceptional customer support and guidance.

In Short

Answer customer requests via chat and email.
Provide guidance on app usage to enhance user experience.
Gather customer feedback to improve products.
Build trustworthy relationships with customers.
Work within the CEST time zone, committing to 40 hours per week.
Demonstrated expertise in customer support, preferably in banking.
Exceptional problem-solving and decision-making skills.
Outstanding verbal and written communication skills in English.
Knowledge of SME banking products and services.
Ability to manage multiple tasks in a dynamic environment.

Requirements

Experience in customer support or service.
Good observational skills for process improvement.
Capable of thriving under pressure.
Proficiency in English.
Commitment to a full-time schedule.

Benefits

Opportunity to be part of an innovative company.
Great working atmosphere in a motivated team.
Opportunities for learning and growth.

Vivid

Vivid is a small, growing eCommerce agency based in Frankfurt am Main, specializing in global projects across various domains including email marketing, performance marketing, and Shopify store optimization. The company fosters a relaxed work environment and offers opportunities for responsibility from the outset, allowing team members to learn essential skills in eCommerce and marketing while working on international projects. Vivid promotes a flexible work culture with 100% remote options and values reliability, goal orientation, and a willingness to learn among its team members.

Share This Job!

Save This Job!