Customer Care Specialist - Remote

Overview

As a Customer Care Specialist at Vivid, you will help individuals and businesses manage their finances by providing exceptional customer support and guidance.

In Short

• Answer customer requests via chat and email.
• Provide guidance on app usage to enhance user experience.
• Gather customer feedback to improve products.
• Build trustworthy relationships with customers.
• Work within the CEST time zone, committing to 40 hours per week.
• Demonstrated expertise in customer support, preferably in banking.
• Exceptional problem-solving and decision-making skills.
• Outstanding verbal and written communication skills in English.
• Knowledge of SME banking products and services.
• Ability to manage multiple tasks in a dynamic environment.

Requirements

• Experience in customer support or service.
• Good observational skills for process improvement.
• Capable of thriving under pressure.
• Proficiency in English.
• Commitment to a full-time schedule.

Benefits

• Opportunity to be part of an innovative company.
• Great working atmosphere in a motivated team.
• Opportunities for learning and growth.