Customer Care Specialist - Remote

Posted 7 hours ago

Customer Service

Part Time

Worldwide

Overview

The Customer Care Specialist (CCS) provides exceptional consumer support through timely, accurate, and compassionate communication, managing inquiries across email, chat, and phone channels.

In Short

Provides courteous and accurate support across multiple channels.
Resolves consumer inquiries regarding orders, products, and subscriptions.
Maintains brand voice and upholds service-level expectations.
Acts as a power user of Gorgias, Shopify, and ShipBob.
Documents quality concerns and collaborates with cross-functional teams.
Participates in team meetings and special projects.
Requires 3+ years of customer service experience.
Strong written communication and troubleshooting skills are essential.
Ability to work independently in a remote environment.
Part-time commitment of 20–30 hours per week.

Requirements

3+ years of customer service experience, preferably in e-commerce or CPG.
Experience with CRM or help desk platforms, such as Gorgias or Zendesk.
Strong written communication skills.
Highly organized with attention to detail.
Ability to work independently and maintain accountability.
Strong problem-solving and conflict resolution abilities.

Benefits

Work in a values-driven company.
Be part of a supportive team.
Opportunity to influence positive change.

GoMacro

GoMacro is a purpose-driven company founded on the principles of authenticity, generosity, and compassion for both people and the planet. Established by Amelia Kirchoff during her battle with cancer, GoMacro began with the creation of the first MacroBar® recipe in her kitchen and has since evolved into a national brand promoting a balanced, plant-based lifestyle. Guided by core values such as 'Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well,' GoMacro is committed to inspiring individuals to achieve a healthy body, sharp mind, and bold spirit. The company fosters a collaborative environment where employees are encouraged to grow, make meaningful contributions, and influence positive change in their communities.

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