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Customer Care Specialist (EMEA) - Remote

Posted 1 week ago
Customer Service
Part Time
Worldwide
$17.00/hour

Overview

SafetyWing is seeking a Customer Care Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need.

In Short

  • Help members via live chat, email, and phone
  • Answer questions, solve problems, and explain things simply
  • Proactively spot ways to improve our customer experience
  • Work independently and be a problem-solver
  • Comfortable working on weekends
  • Available for up to 30+ hours a week
  • Experience with insurance, customer service, or healthcare is a plus
  • Strong English language skills (written and spoken)
  • Willing to try new things and think creatively
  • Work in a fully remote environment

Requirements

  • Excellent English language skills (written and spoken)
  • Ability to work independently and be a problem-solver
  • Comfortable working on weekends
  • Experience with insurance, customer service, or healthcare is a plus
  • Comfortable working within core time zones across EMEA

Benefits

  • Fully remote work environment
  • Part-time opportunity for a long-term contract
  • Compensated time off each year
  • Personal development budget after six months
  • Office stipend after six months
  • Health and travel insurance for over 30 hours per week
SafetyWing logo

SafetyWing

SafetyWing is a forward-thinking company on a mission to eliminate geographical barriers to equal opportunities and freedom for individuals worldwide. Founded in Y Combinator's Winter 2018 batch, SafetyWing specializes in creating accessible health, insurance, and retirement products tailored for remote workers, serving as a modern alternative to traditional national welfare systems. With a fully remote work environment, SafetyWing fosters a culture of innovation and collaboration, aiming to build a global social safety net on the Internet while providing its team with competitive compensation, comprehensive benefits, and opportunities for personal development.

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