Head of Operations - Remote

Overview

We are looking for a Head of Operations (d/m/w) to drive efficiency, automation, and operational excellence at one of Europe’s leading digital wealth managers. In this role, you will lead a growing cross-functional team that designs the system landscape and processes behind areas like customer service, trading, and sales operations. You will define the strategic direction of LIQID’s operations function, lead the team’s roadmap execution, and champion the use of automation and AI to scale our business. Working closely with product, engineering, sales and senior leadership, you will ensure that LIQID’s operational backbone is robust, efficient, and ready for future growth.

In Short

• Build, lead, and develop LIQID’s operations team, setting the vision, structure, and culture for operational excellence
• Identify inefficiencies, risks, and improvement opportunities, and lead cross-functional initiatives to redesign and streamline core processes
• Shape the strategic roadmap for scalable operations, reducing manual effort and enabling growth across customer service, sales, trading, and compliance
• Apply emerging technologies such as AI to simplify workflows, reduce complexity, and elevate the client experience
• Champion operational excellence as a foundation for great client experiences, ensuring our processes and infrastructure reflect the high standards LIQID and its clients strive for.

Requirements

• 8+ years of experience in operations, process management, or scaling tech-enabled businesses, ideally in fintech or financial services
• A strong track record of leading teams and driving cross-functional transformation initiatives from concept to implementation
• Deep understanding of operational workflows and tooling, with a sharp eye for automation and continuous improvement
• Experience applying emerging technologies like AI to solve business problems and improve internal efficiency
• A structured, hands-on mindset with strong communication skills and the ability to align teams, stakeholders, and leadership around shared goals

Benefits

• Diversity: Flat hierarchies and cultural openness make you an integral part of our diverse team of international talents from day one.
• Flexibility: We don’t complicate your life. You’ll find the right balance with flexible work models, working hours, and remote work options. 28 days of vacation and two additional days off on December 24 and 31 ensure you have ample time to unwind.
• Appreciation: You’ll help shape the future of digital wealth management with us in an innovative, multi-award-winning company on a growth trajectory, with high market relevance and plenty of space for your ideas.
• Development: We support your personal and professional growth with an annual development budget of €1,500. Additionally, at the start of your tenure at LIQID, you’ll receive high-quality equipment, including a MacBook, headphones, and a display.
• Smart Money: As a LIQIDian, you’ll enjoy attractive terms for our investment strategies, a monthly lunch allowance, and exclusive discounts with various providers.
• Well-being: Regional organic products keep you fit in the office, and our health initiatives or Health Assistance Program go far beyond that.