Manager, Professional Services (Legal Software) - Remote

Overview

As a Manager of Professional Services in Legal Software, you will lead a team to ensure the best implementation and support for legal technology solutions, enhancing staff effectiveness and customer satisfaction.

In Short

• Provide leadership and management to team members.
• Mentor and develop existing team members.
• Manage resource allocation for project delivery.
• Collaborate with sales and customer success teams.
• Support development of post-implementation offerings.
• Lead discovery efforts for new projects.
• Document and translate business requirements.
• Maintain effective relationships with customers.
• Travel to customer locations as needed.
• Drive innovation in consulting processes.

Requirements

• Bachelor’s Degree or equivalent experience.
• 5+ years in Legal or Software Implementation.
• Excellent communication skills.
• Ability to manage multiple priorities.
• Experience in team leadership and mentorship.
• Strong understanding of business workflows.
• Experience in the Legal Industry.
• Ability to work under pressure.
• Willing to travel domestically and internationally.
• Experience supporting Sales or Customer Success teams.

Benefits

• Flexible work arrangements.
• Career development opportunities.
• Comprehensive benefits package.
• Work-life balance initiatives.
• Paid volunteer days off.
• Access to wellness programs.
• Tuition reimbursement.
• Employee incentive programs.
• Retirement savings plans.
• Access to Employee Assistance Program.