Operations Director for Global Repair Services - Remote

Overview

The Operations Director for Global Repair Services is responsible for developing and implementing strategies for global operations that deliver timely and cost-effective repair services, ensuring high customer satisfaction and business growth.

In Short

• Develop and implement global repair services strategy.
• Oversee global repair operations for consistency and quality.
• Optimize processes to reduce turnaround times and costs.
• Manage relationships with third-party repair vendors.
• Define and track KPIs for continuous improvement.
• Oversee parts inventory and repair logistics.
• Lead initiatives to improve repair processes and service efficiency.
• Collaborate with Product Development and Quality Engineering.
• Manage repair services budget and resource allocation.
• Ensure compliance with industry regulations and best practices.

Requirements

• Bachelor's degree in Engineering, Business, or related field.
• 10+ years of experience in repair services.
• 5+ years in a leadership role.
• Strong knowledge of supply chain management.
• Analytical mindset with data-driven decision-making skills.
• Excellent negotiation and relationship management skills.
• Strong financial acumen.
• Exceptional communication skills.
• Experience managing multi-million-dollar budgets.
• Ability to travel 10-25% of the time.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive and accessible recruiting experience.