Technical Account Manager - Remote

Overview

The Technical Account Manager at Clean Earth will manage key accounts, focusing on customer service and technical support to ensure high levels of customer satisfaction.

In Short

• Manage key accounts for customer service and technical needs.
• Coordinate waste disposal needs and service agreements.
• Provide technical support for profile creation.
• Collaborate with operations, finance, and logistics teams.
• Handle high volume communication via email and phone.
• Prepare and review orders for accuracy and invoicing.
• Partner with sales to increase account revenue.
• Maintain updated customer records.
• Conduct proactive customer calls for ongoing communication.
• Provide feedback to management for process improvements.

Requirements

• Bachelor’s degree and 5+ years in technical account management or customer service.
• High level of customer service and business acumen.
• Self-directed with ability to manage multiple projects.
• Proficiency in Microsoft Office software.
• Experience with CRM systems, preferably Salesforce.
• Excellent verbal and written communication skills.
• Ability to manage several tasks simultaneously.

Benefits

• Health, dental, vision, life, and disability insurance plans.
• Paid time off and wellness benefits.
• Employee discount program and tuition assistance.
• 401k with company matching.