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NetCredit Customer Service Representative - Remote

Posted 4 days ago
Customer Service
Full Time
USA
17.00 USD/hour

Overview

The NetCredit Customer Service Representative role involves providing exceptional customer service in a remote setting, focusing on delivering a positive experience for customers after a comprehensive training program.

In Short

  • Answer inbound calls from customers.
  • Handle customer inquiries and educate them on products.
  • Process payments and create payment plans.
  • Communicate clearly with customers and team members.
  • Maintain accurate customer account information.

Requirements

  • At least one year of call center experience.
  • Excellent communication skills.
  • Independent problem-solving capabilities.
  • Strong multitasking abilities.
  • Skill in deescalating complex customer interactions.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) matching.
  • PTO and paid holidays off.
  • Sabbatical program for eligible roles.
  • Employee recognition and rewards program.

E.I

Enova International

Enova International is a financial services company that specializes in providing innovative lending solutions to consumers and small businesses. With a focus on customer service and responsible lending practices, Enova aims to help individuals manage their financial needs effectively. The company values empathy and respect in its interactions, particularly in its collections department, where representatives work to negotiate payment solutions and assist customers in resolving overdue balances. Enova offers a supportive work environment with flexible scheduling options, including a hybrid work model transitioning to fully remote positions.

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