NetCredit Application Support Representative - Remote

Overview

The NetCredit Application Support Representative role involves assisting customers with their loan applications in a remote setting, ensuring excellent customer service while managing a high volume of calls.

In Short

• Remote position with a requirement to reside near Chicago, IL or South Jordan, UT.
• Handle inbound calls to assist customers in the loan application process.
• Provide detailed explanations of products and services.
• Encourage customers to complete their loan applications.
• Maintain high customer service standards through effective communication.
• Keep customer accounts updated with accurate information.

Requirements

• Preferred experience in a call center environment.
• Strong phone communication and listening skills.
• Familiarity with CRM systems.
• Customer-centric approach with adaptability.
• Strong multitasking abilities.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching and a Roth option.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.