CashNetUSA Application Support Representative - Remote

Overview

The CashNetUSA Application Support Representative role involves assisting customers with their loan applications through effective communication and customer service.

In Short

• Entirely remote position with location requirements.
• Handle inbound calls to assist customers in the loan application process.
• Engage with potential customers to convert prospects into sales.
• Provide excellent customer service and maintain updated customer accounts.
• Two-week training program to specialize in a specific brand.
• Proactive outreach to encourage loan application completion.
• Maintain high standards of verbal and written communication.
• Adapt to various customer personality types.
• Work in a fast-paced call center environment.
• Eligible for bonuses and company benefits.

Requirements

• Preferred experience in a call center setting.
• Strong phone communication and listening skills.
• Familiarity with CRM systems.
• Customer-centric approach with adaptability.
• Strong multitasking and time management abilities.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching plus a Roth option.
• PTO and paid holidays off.
• Sabbatical program for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.
• Hybrid work options for certain roles.
• Inclusive DEI groups and community initiatives.
• Comprehensive company culture and values-driven environment.