CashNetUSA Application Support Representative - Remote

Overview

This role involves providing support to customers during the loan application process, ensuring a high level of customer satisfaction while effectively converting leads into sales.

In Short

• Completely remote position with location requirements.
• Engage with customers via inbound calls.
• Assist customers in navigating the loan application process.
• Maintain high standards of customer service.
• Update customer accounts accurately.
• Participate in a comprehensive training program.
• Proactive outreach to encourage loan application completion.
• Work within a team-oriented environment.
• Opportunity for additional bonuses.
• Eligible for company benefits.

Requirements

• Previous experience in a call center is preferred.
• Strong verbal communication and listening skills.
• Familiarity with CRM systems.
• Customer-centric approach.
• Ability to multitask and manage time effectively.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Summer hours for eligible roles.
• Paid parental leave.
• Employee recognition and rewards programs.
• Charitable matching and paid volunteer day.
• Inclusive workplace environment.
• Flexible remote work options.