CashNetUSA Collections Representative - Remote

Overview

As a Collections Representative at CashNetUSA, you will assist customers with overdue loan payments, providing solutions and support through challenging situations.

In Short

• Manage incoming and outgoing calls regarding overdue payments.
• Assist customers in negotiating payment plans.
• Resolve issues related to overdue payments with empathy.
• Maintain accurate records of customer interactions.
• Work within a remote setup while residing near specified locations.

Requirements

• 1+ years of collections experience.
• Preferred experience in a call center setting.
• Strong phone communication and active listening skills.
• Familiarity with CRM systems.
• Customer-centric approach with adaptability.
• Strong multitasking abilities.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching and Roth option.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Employee recognition and rewards program.
• Charitable matching and paid volunteer day.