Learning Specialist - Remote

Overview

As a Learning Specialist, your primary responsibility is to train new hires across Enova’s contact center, while collaborating across departments to enhance training materials and delivery.

In Short

• Lead daily virtual training sessions for new hires and ongoing education for existing employees.
• Develop and maintain expertise on Enova’s brands and contact center functions.
• Educate employees on product details, scripts, processes, and interpersonal skills.
• Document and maintain records related to new hire performance.
• Monitor and report on key training performance indicators.
• Liaise with stakeholders to identify performance gaps and training needs.
• Collaborate with the Learning & Development Team to develop training materials.
• Identify areas for improvement within training programs and propose enhancements.

Requirements

• 2+ years of training, teaching, or coaching experience.
• Skilled facilitator with virtual group management abilities.
• Knowledge of adult learning best practices.
• Experience with videoconferencing platforms.
• Proficiency in presentation and spreadsheet software.
• Tech-savvy and quick to learn new platforms.
• Excellent time and project management skills.
• Strong communication and emotional intelligence.
• Able to work independently and collaboratively.

Benefits

• Hybrid work schedule with remote flexibility.
• Health, dental, and vision insurance.
• 401(k) matching.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and paid volunteer day.
• Additional perks and benefits.