Technical Support Engineer Mendix Trainee - Remote

Overview

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

In Short

• Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
• Deliver user training and guidance on new or existing features in a clear and approachable manner.
• Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
• Document and investigate user-reported bugs, escalating appropriately when needed.
• Support internal teams with advanced issue triage and occasional data updates.
• Recognize recurring issues, flag them for resolution, and contribute to process improvements.
• Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
• Maintain accurate records of support activities and contribute to shared team documentation.
• Complete Mendix training and achieve developer certification within 6 months.
• Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
• Minimum 1 year of experience in software technical support (enterprise application support preferred).
• Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
• Familiarity with REST APIs, JSON, and modern integration concepts.
• Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
• Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
• Collaborative mindset with a desire to learn and mentor.
• Self-motivated, detail-oriented, and comfortable managing multiple priorities.

Benefits

• Compensation is commensurate with experience and includes a generous retirement package.
• Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).