Customer Support Specialist - Remote

Overview

The Customer Support Specialist role at ElevenLabs is a fully remote contracting position focused on providing exceptional support to users of our voice technology products.

In Short

• Resolve customer support tickets quickly and effectively.
• Apply technical expertise to troubleshoot issues.
• Contribute to documentation and help center articles.
• Ensure user-generated content complies with guidelines.
• Act as a liaison between customers and the company.
• Work autonomously in a remote setting.
• Collaborate with a global team across 30+ countries.
• Participate in high-velocity innovation and experimentation.
• Engage in continuous growth and learning opportunities.
• Be part of a pioneering team in audio AI technology.

Requirements

• 2-3 years of experience in technical customer support.
• Experience in SaaS or high-growth tech companies.
• Ability to troubleshoot technical issues related to APIs.
• Detail-oriented with a focus on quality work.
• Autonomous and execution-focused mindset.
• General interest in AI and technology.
• Experience working in a remote setting.
• High motivation and strong work ethic.
• Analytical and efficient problem solver.
• Passion for audio AI and making content accessible.

Benefits

• High-velocity innovation with minimal bureaucracy.
• Collaboration with a global team.
• Remote-first approach with structured workflows.
• Annual company offsite for team bonding.
• Opportunities for continuous growth and collaboration.