Level 2 Client Service Unit Technician - Remote

Overview

An overview paragraph about the job

In Short

• Provide advanced troubleshooting and support for hardware, software, and network-related issues.
• Troubleshoot and resolve client inquiries via phone, email, and remote access.
• Serve as the escalation point for complex technical issues that Level 1 technicians cannot resolve.
• Document all client interactions and technical solutions in the support ticketing system.
• Perform root cause analysis on recurring issues and recommend long-term solutions.
• Assist in the setup, configuration, and maintenance of client IT systems.
• Collaborate with higher-level technicians for complex issues.
• Maintain knowledge of the company's services, policies, and procedures.

Requirements

• In-depth technical expertise in IT support.
• Proven track record in resolving escalated issues.
• Ability to work independently on complex issues.
• Customer-centric approach.

Benefits

• Opportunity to work with a leading provider of managed IT services.
• Collaborative team environment.
• Continuous learning and development opportunities.