Client Service Unit Technician - E&D - Remote

Overview

An overview paragraph about the job

In Short

• Provide advanced troubleshooting and support for hardware, software, and network-related issues.
• Troubleshoot and resolve client inquiries via phone, email, and remote access.
• Serve as the escalation point for complex technical issues that Level 1 technicians cannot resolve.
• Document all client interactions and technical solutions in the support ticketing system.
• Perform root cause analysis on recurring issues and recommend long-term solutions.
• Assist in the setup, configuration, and maintenance of client IT systems.
• Collaborate with higher-level technicians for complex issues.
• Maintain knowledge of the company's services, policies, and procedures.

Requirements

• In-depth technical expertise in IT support.
• Proven track record in handling escalated technical issues.
• Ability to work independently on complex issues.
• Excellent customer-centric approach.

Benefits

• Work with a leading provider of managed IT services.
• Be part of a dedicated and experienced team.
• Opportunities for professional growth and development.
• Commitment to customer satisfaction and technical excellence.