Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Egnyte is responsible for driving product adoption, maintaining healthy partnerships, and managing day-to-day activities with strategic AEC customers to foster a 'Customers for Life' environment and ensure customer retention.

In Short

• Onboard new customers successfully with best practices engagement.
• Become an expert in Egnyte products and showcase their value.
• Monitor customer account performance and resolve issues.
• Collaborate with account managers on deployment strategies.
• Provide resources to customers for additional features.
• Create data-driven documents and process documentation.
• Forecast risks and opportunities during the customer lifecycle.
• Ensure effective communication on account inquiries.
• Maintain awareness of service matters and technical implementations.
• Work with account teams to achieve success with at-risk renewals.

Requirements

• Strong customer service orientation and problem-solving skills.
• Curiosity and willingness to learn about product features.
• Entrepreneurial mindset to build new processes.
• Ability to work flexibly in a dynamic environment.
• Data analysis skills using various tools.
• Bachelor’s degree from an accredited college or university.
• 5+ years of relevant industry experience.

Benefits

• Competitive salaries and comprehensive benefits.
• Flexible hours and generous time off.
• Paid holidays and sick time.
• 401(k) with company match.
• Health Savings Account with employer contribution.
• Paid parental and adoption leave.
• Modern collaborative offices in multiple locations.
• Gym, cell phone, and internet reimbursement.
• Access to well-being apps and virtual care.
• Discounted perks on various services.