Account Executive, Network Growth - Japanese Speaker - Remote

Overview

The Account Executive will be responsible for growing the EV network of assessed companies by boosting response rates and driving value throughout the EcoVadis onboarding experience.

In Short

• Engage with customers via multiple channels to support their onboarding process.
• Identify and target high-value customers with a customized approach.
• Manage and drive your portfolio to maximize conversion rates.
• Proactively nurture and build your pipeline of customers.
• Mitigate risks to ensure successful completion of the EcoVadis evaluation process.
• Capture and report customer insights to relevant teams.
• Drive KPIs related to conversion rates and quality scores.
• Work autonomously and efficiently manage tasks.
• Be a proactive team player in a fast-paced environment.
• Fluency in English and Japanese is required.

Requirements

• Experience in sales or upselling/inside sales preferred.
• Passion for excellent customer service.
• Ability to interpret data for actionable insights.
• Experience with Salesforce or CRM software preferred.
• 2+ years experience in a customer-facing role.
• Autonomous and proactive work style.
• Understanding of the ANZ culture is a plus.
• Comfortable in a high-growth environment.
• Enthusiasm to improve customer experience.
• Proactive in suggesting improvements.

Benefits

• Support with office and IT equipment.
• Flexible working hours.
• Wellness allowance.
• Access to mental health support.
• Referral bonus policy.
• Learning and development opportunities.
• Sustainability events and community involvement.
• Medical Aid coverage.
• Employer MPF Contribution.
• Paid employee volunteer day.