Cruise Sales Consultant - Remote

Overview

The Cruise Sales Consultant is responsible for selling cruise holidays and providing exceptional customer service while achieving sales targets.

In Short

• Converting calls, emails, and web chats into bookings.
• Selling cruise holidays and dynamically packaging tailored itineraries.
• Upselling ancillary products and services.
• Providing excellent call quality compliant with industry regulations.
• Building rapport with customers to encourage loyalty.
• Staying informed about current offers and promotions.
• Keeping up to date with product knowledge and industry trends.
• Maximizing skills on booking systems and recommending improvements.
• Following company processes to minimize errors in bookings.
• Developing relationships with team members to maximize sales.

Requirements

• Experience selling cruises or bespoke long-haul itineraries.
• Self-driven to exceed targets.
• Telephone sales experience in travel retail or tour-operating.
• Dynamic packaging experience preferred.
• Passionate about selling cruises.
• Homeworking experience preferred.
• Good cruise and travel product knowledge.
• Experience with Amadeus/GDS systems preferred.

Benefits

• Competitive salary with a bonus scheme (OTE £40K - £45K+).
• Employee discount platform for various providers.
• Access to cruise line incentive schemes.
• Contributory pension scheme.
• Educational cruise trips and ship visits.
• Discounts on cruises and holidays for family and friends.
• Refer a friend bonus.