Implementation Manager - Remote

Overview

As an Implementation Manager at Drata, you will play a crucial role in onboarding and guiding customers through the successful adoption of our software solutions. By understanding their business needs, configuring the platform accordingly, and leading them through the implementation process, you will ensure a seamless transition that helps customers achieve their security and compliance goals. As a subject matter expert, you will leverage your project management, customer engagement, and technical problem-solving skills while collaborating with cross-functional teams to deliver exceptional customer experiences.

In Short

• Own the end-to-end implementation process by creating and managing project timelines.
• Build strong, trust-based relationships with customers.
• Configure and customize the SaaS platform to align with customer needs.
• Partner closely with cross-functional teams for seamless implementations.
• Deliver tailored training sessions and ongoing support.
• Identify, troubleshoot, and resolve technical challenges during implementation.
• Create and maintain thorough documentation of the implementation process.

Requirements

• Bachelor's degree in a relevant field; additional certifications are a plus.
• 3+ years of experience in software implementation.
• Solid understanding of SaaS software and cloud-based solutions.
• Experience in security and compliance industries is a plus.
• Comfortable working in a fast-paced, dynamic environment.

Benefits

• 90-100% paid premiums for medical, dental, and vision plans.
• Pre-tax savings plans for healthcare and dependent care.
• 100% paid short and long term disability plus life benefits.
• $500 annually towards professional development opportunities.
• Flexible vacation policy.
• 16 Weeks Paid Parental Leave.
• Work remotely with flexible hours.
• 401K plan to reach financial goals.