Implementation Manager - Remote

Overview

As an Implementation Manager at Drata, you will play a crucial role in onboarding and guiding customers through the successful adoption of our software solutions. By understanding their business needs, configuring the platform accordingly, and leading them through the implementation process, you will ensure a seamless transition that helps customers achieve their security and compliance goals. As a subject matter expert, you will leverage your project management, customer engagement, and technical problem-solving skills while collaborating with cross-functional teams to deliver exceptional customer experiences.

In Short

• Own the end-to-end implementation process by creating and managing project timelines.
• Build strong, trust-based relationships with customers.
• Configure and customize the SaaS platform to align with customer needs.
• Partner closely with cross-functional teams for seamless implementations.
• Deliver tailored training sessions and ongoing support.
• Identify, troubleshoot, and resolve technical challenges during implementation.
• Create and maintain thorough documentation of the implementation process.

Requirements

• Proven project management expertise with a track record of managing multiple customer implementations.
• Strong customer engagement skills to build trust and tailor solutions.
• Hands-on experience configuring SaaS platforms.
• Exceptional communication and cross-functional collaboration skills.
• Strong problem-solving mindset to troubleshoot challenges.
• A customer-first mindset and commitment to acting as a trusted advisor.
• Ability to contribute to continuous improvement in implementation processes.

Benefits

• Supplemental Health Benefits Offered.
• $500 annually towards professional development opportunities.
• Flexible vacation policy for strong, fully charged batteries.
• 16 Weeks Paid Parental Leave.
• Work Remotely with flexible hours and $1,000 annually for home office expenses.