Strategic Partner Manager II - Remote

Overview

The Strategic Partner Manager II will lead the relationship with merchant partners, ensuring sustained success and increased sales through upselling and operational improvements.

In Short

• Manage merchant partners in the SMB restaurants vertical.
• Present quarterly business reviews highlighting wins and opportunities.
• Minimize churn and redirect partners to expansion opportunities.
• Use data to improve merchants' operational efficiency.
• Explain forecasted revenue growth with internal data.
• Collaborate with Product, Operations, and Sales teams for optimal merchant experience.

Requirements

• 3+ years of experience in a post-sales or Account Manager role.
• Strong customer empathy and adaptability to meet unique goals.
• Ability to create data-driven recommendations.
• Experience managing project timelines and expectations.
• Knowledge of Google Suite, including complex spreadsheets.
• Familiarity with sales tools like Salesforce and Google Apps.
• Experience managing a book of business in small to mid-sized markets.

Benefits

• Comprehensive benefits package including 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Medical, dental, and vision benefits.
• Paid time off and sick leave in compliance with applicable laws.
• Wellness benefits and mental health program.