Strategic Partner Manager II - Remote

Overview

The Strategic Partner Manager II will lead relationships with merchant partners, focusing on upselling services and ensuring mutual success.

In Short

• Manage merchant partners in the SMB restaurants vertical.
• Present quarterly business reviews highlighting wins and opportunities.
• Minimize churn and redirect partners to expansion opportunities.
• Use data to optimize operational processes for merchants.
• Explain forecasted revenue growth using internal data.
• Collaborate with Product, Operations, and Sales teams for optimal merchant experience.

Requirements

• 3+ years of experience in a post-sales or Account Manager role.
• Empathy for customer needs and adaptability to meet goals.
• Ability to create data-driven recommendations and QBRs.
• Experience in managing project timelines and expectations.
• Knowledge of Google Suite, including Google Spreadsheets.
• Proficiency in sales tools like Salesforce and Outreach.
• Experience managing a book of business in small to mid-sized markets.

Benefits

• Comprehensive benefits including premium healthcare.
• Wellness expense reimbursement.
• Paid parental leave.
• Opportunities for career growth and development.
• Support for employee happiness and well-being.