Strategic Partner Manager - Remote

Overview

The Strategic Partner Manager will lead relationships with merchant partners, focusing on upselling services and ensuring high satisfaction and retention.

In Short

• Manage merchant relationships across your book of business while building toward the team's goals
• Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

Requirements

• 4+ years of experience in a client-facing sales/account management role or related experience
• Empathize with customer needs and adapt to meet their unique goals
• Thoughtful, merchant-first thinker who can create data-driven recommendations using Excel and Google Sheets
• Navigate sales tools with ease (Salesforce, Sales Navigator)
• Fluency in Mandarin is a plus

Benefits

• Comprehensive benefits package including paid time off and parental leave
• Medical, dental, and vision benefits for full-time employees
• Disability and basic life insurance
• RRSP including employer match
• Mental health program