Strategic Partner Manager I - Remote

Overview

The Strategic Partner Manager I will lead relationships with merchant partners to enhance engagement and performance on the DoorDash platform, aiming for sustained success and increased sales.

In Short

• Manage merchant partners in the SMB restaurants vertical.
• Present quarterly business reviews to highlight wins and opportunities.
• Minimize churn and identify expansion opportunities.
• Utilize data to optimize merchant operations.
• Explain forecasted revenue growth using internal data.
• Collaborate with Product, Operations, and Sales teams for optimal merchant experience.

Requirements

• 3+ years of experience in a post-sales or Account Manager role.
• Ability to empathize with customer needs and adapt strategies accordingly.
• Experience in creating data-driven recommendations and QBRs.
• Project management experience with cross-functional teams.
• Proficiency in Google Suite, including Google Sheets.
• Familiarity with sales tools like Salesforce and Outreach.
• Experience managing a book of business in small to mid-sized markets.

Benefits

• 401(k) plan with employer match.
• Paid time off and paid parental leave.
• Comprehensive medical, dental, and vision benefits.
• Mental health program and wellness benefits.
• Paid sick leave in compliance with applicable laws.