Account Manager - Restaurants - Remote

Overview

The Merchant Success Manager is responsible for a merchant's long-term retention, engagement, and overall satisfaction with DoorDash. You will cultivate relationships with SMB business owners while helping them craft a successful partnership with DoorDash.

In Short

• Make outbound dials to existing merchants from your book of business (200+ accounts) to upsell them on DoorDash products and marketing spend
• Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
• Advise business owners on promotions and spending to achieve their revenue goals
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash
• Reduce churn while identifying and supporting new store expansions
• Collaborate with internal growth teams to identify the best products to pitch to merchants
• Ability to travel as needed for in-person collaboration through trainings and team-building events

Requirements

• 1+ years of experience in client-facing sales roles
• 1+ years of experience in Outbound Sales
• 1+ years of experience in business operations or related setting
• Experience in prior Outbound sales, account management, or related roles
• Experience using Salesforce or similar CRM tools
• Proficient in Google Sheets or Microsoft Excel
• Demonstrate empathy with customer needs

Benefits

• Comprehensive benefits package including 401(k) plan with employer match
• Paid time off and paid parental leave
• Wellness benefit and several paid holidays
• Medical, dental, and vision benefits for full-time employees
• Disability and basic life insurance
• Mental health program