Accounts Manager - Remote

Overview

This is a great opportunity to work in a self-storage real estate company that offers a dynamic environment where one can witness firsthand the tangible impact of their efforts on property management and customer satisfaction. Additionally, the company's continuous growth presents ample opportunities for professional development and advancement, making it an exciting and rewarding field to be a part of.

In Short

• Manage and nurture customer relationships
• Ensure successful onboarding and product adoption
• Drive customer retention through proactive support
• Identify upsell opportunities
• Collaborate with sales, support, and product teams
• Monitor key metrics like customer satisfaction
• Provide ongoing training and educational resources
• Continuously improve customer experience
• Utilize Zendesk for customer support and issue resolution
• Participate in operational processes and compliance reviews

Requirements

• Strong communication and interpersonal skills
• Experience in account management or customer support
• Familiarity with SaaS products
• Proficiency in using Zendesk
• Ability to analyze customer feedback and data
• Problem-solving skills
• Experience in training and educating customers
• Ability to work collaboratively in a team
• Customer-focused mindset
• Attention to detail

Benefits

• Opportunities for professional development and advancement
• Dynamic work environment
• Impact on customer satisfaction and property management
• Engagement in a rapidly growing industry
• Collaboration with talented teams