Manager, Workforce Strategy (Merchant) - Remote

Overview

The Manager, Workforce Strategy for Merchant will oversee workforce planning and execution related to Merchant support, ensuring optimal staffing and performance metrics.

In Short

• Lead workforce management for Merchant support operations.
• Manage in-house and BPO staffing and scheduling.
• Drive performance against key KPIs like SLA and occupancy.
• Collaborate across various teams to enhance operations.
• Adapt strategies based on real-time data insights.
• Communicate effectively with leadership and stakeholders.
• Foster continuous improvement through innovation.
• Report to Senior Manager of Workforce Strategy.
• Open to remote candidates with the right fit.
• Expected to fill the position by 7/4/2025.

Requirements

• 5+ years in workforce management or support operations.
• Strong analytical skills and comfort with data tools.
• Ability to thrive in fast-paced environments.
• Proven track record in driving performance improvements.
• Strategic decision-making capabilities.
• Excellent communication and leadership skills.

Benefits

• Comprehensive benefits package including 401(k) matching.
• Paid time off and sick leave.
• 16 weeks of paid parental leave.
• Medical, dental, and vision benefits for full-time employees.
• Mental health program and wellness benefits.