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Workforce Manager - Remote

Posted 5 days ago
Project Management
Full Time
Worldwide

Overview

The Workforce Manager at B2Spin is instrumental in optimizing the efficiency of customer support teams, ensuring the right staffing levels for each shift and providing actionable insights to improve service quality.

In Short

  • Oversee staffing and performance of customer service teams.
  • Create and optimize performance management processes.
  • Manage shift schedules for customer service agents.
  • Monitor and analyze performance metrics.
  • Actively manage OKR and AOR processes.
  • Forecast future staffing needs.
  • Update management on performance outcomes.
  • Identify opportunities for automation.
  • Collaborate with other departments on service goals.

Requirements

  • Minimum of 2+ years in a similar role.
  • Experience in the iGaming/gambling industry.
  • Strong communication skills and adaptability.
  • Proactive and solution-driven mindset.
  • Attention to detail in a fast-paced environment.

Benefits

  • Competitive salary.
  • Flexibility and remote work.
  • Training and development opportunities.
  • International collaboration.
  • Opportunities for career growth.
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Patrianna

Patrianna is a dynamic and innovative company dedicated to delivering exceptional gaming experiences to millions of players globally. With a strong emphasis on a remote-working culture, Patrianna fosters an international team that is committed to excellence in the online gaming and gambling industry. The company values detail-oriented and analytical professionals who can enhance payment processes, optimize customer experiences, and drive revenue growth through data-driven strategies.

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