Workforce Manager - Remote

Overview

The Workforce Manager at B2Spin is instrumental in optimizing the efficiency of customer support teams, ensuring the right staffing levels for each shift and providing actionable insights to improve service quality.

In Short

• Oversee staffing and performance of customer service teams.
• Create and optimize performance management processes.
• Manage shift schedules for customer service agents.
• Monitor and analyze performance metrics.
• Actively manage OKR and AOR processes.
• Forecast future staffing needs.
• Update management on performance outcomes.
• Identify opportunities for automation.
• Collaborate with other departments on service goals.

Requirements

• Minimum of 2+ years in a similar role.
• Experience in the iGaming/gambling industry.
• Strong communication skills and adaptability.
• Proactive and solution-driven mindset.
• Attention to detail in a fast-paced environment.

Benefits

• Competitive salary.
• Flexibility and remote work.
• Training and development opportunities.
• International collaboration.
• Opportunities for career growth.