Premium Support Advisor - Remote

Overview

The Premium Support Advisor plays a vital role in ensuring that Premium Support customers enjoy a seamless experience with our products, focusing on technical support and customer satisfaction.

In Short

• Serve as the primary support contact for Premium Support accounts.
• Collaborate with various internal teams to maximize customer satisfaction.
• Conduct monthly ticket reviews to enhance support experience.
• Provide multi-channel technical support via various communication methods.
• Advocate for the business needs of Premium clients.
• Maintain meticulous documentation of customer interactions.
• Ensure successful delivery of Premium Support offerings.
• Diagnose software application issues and propose solutions.
• Collaborate on the introduction of new product features.
• Manage customer issues through to resolution.

Requirements

• Bachelor's degree in Computer Science, IT, or related field.
• Minimum of 3.5 years of experience in SaaS technical support.
• Strong customer-centered behaviors and technical proficiency.
• Exceptional communication skills for diverse audiences.
• Self-starter mindset with a collaborative nature.
• Critical thinking skills for innovative problem-solving.

Benefits

• Work with a team that values trust and collaboration.
• Opportunity to use AI to enhance work-life balance.
• Be part of a company that is reinventing the way people learn.