Customer Success Manager - China - Remote

Overview

The Customer Success Manager at dLocal will be responsible for developing long-term relationships with customers in China, ensuring their needs are met and that they achieve their goals.

In Short

• Join a global team in a flexible, remote-first culture.
• Work with top global companies in emerging markets.
• Develop long-term relationships with key customers.
• Provide feedback from customers to internal teams.
• Collaborate with customers to understand their goals.
• Prioritize customer needs and align project plans.
• Improve productivity through Customer Success methodologies.
• Interact with various areas of the company.
• Work in a fast-paced, dynamic environment.
• Travel may be required.

Requirements

• Experience in Customer Success, preferably B2B.
• Advanced skills in Excel.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Fluency in English.
• Experience in payments is a huge advantage.
• Proactive and team-oriented attitude.
• Ability to travel.

Benefits

• Flexible remote work environment.
• Health and learning benefits.
• Opportunity to work with a diverse team from various nationalities.
• Impact millions of people's daily lives.
• Career development opportunities.