Systems Support Specialist - Remote

Overview

The P&C Systems Support Specialist provides comprehensive support to the P&C Operations team, focusing on download, suspense, and Applied Epic migrations to ensure operational excellence.

In Short

• Resolve Applied Epic support tickets with technical expertise.
• Maintain high service standards and professionalism.
• Process suspense items in Applied Epic accurately.
• Assist with integration support and system configuration.
• Coordinate meeting agendas and follow up on action items.
• Support data review and cleanup during migration processes.
• Manage user lifecycle tasks and maintain security groups.
• Support training initiatives for agency staff.
• Identify inefficiencies and propose process improvements.
• Participate in cross-functional collaboration.

Requirements

• 1-2 years experience with Applied Epic and related systems.
• Strong attention to detail and data accuracy.
• Excellent verbal and written communication skills.
• Ability to create and maintain detailed processes and project plans.
• Demonstrated ability to work independently and collaboratively.
• Strong organizational and problem-solving skills.
• Undergraduate degree preferred or relevant P&C experience.
• Active P&C license in home state preferred.

Benefits

• Competitive base pay with potential for variable compensation.
• Health and wellbeing benefits.
• Retirement and financial benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses.
• Employee perks and discounts.