Remote Otter LogoRemoteOtter

System Support Specialist - Remote

Posted 3 days ago
Customer Service
Full Time
India

Overview

The System Support Specialist will play a crucial role in enhancing security awareness and compliance within the organization by managing human risk through effective training and monitoring.

In Short

  • Monitor and resolve incoming tickets in Freshdesk/Slack.
  • Troubleshoot common application issues (Zoom, Slack, ClickUp, Google Drive).
  • Reset passwords and assist with Google Workspace 2FA issues.
  • Add/remove users from Google Groups and distribution lists.
  • Perform basic Mac hardware troubleshooting.
  • Escalate complex issues to Tier 2/3 support when necessary.
  • Develop and implement strategies for security awareness training.
  • Support adherence to compliance requirements.
  • Prepare monthly security metrics and presentations.
  • Collaborate with various teams to foster a security-conscious culture.

Requirements

  • Bachelor's degree in Business Administration, Information Systems, or related field.
  • 4-6 years of IT support experience.
  • Hands-on experience with Freshdesk or another IT ticketing system.
  • Experience with Addigy or a similar MDM solution for macOS.
  • Familiarity with Google Workspace (Gmail, Drive, Admin console).
  • Basic knowledge of macOS troubleshooting.
  • Strong communication skills in English.
  • Ability to work independently and document work clearly.

Benefits

  • Work in a global, remote-first environment.
  • Be part of a growing community of over 2 million businesses.
  • Contribute to a culture where innovation thrives.
  • Opportunity for professional growth and development.
  • Collaborate with a diverse team across 15+ countries.
HighLevel logo

HighLevel

HighLevel Inc., founded in 2018, is a B2B SaaS platform dedicated to serving marketing agencies and entrepreneurs. With a mission to provide a comprehensive solution for managing various business types, HighLevel caters to a diverse clientele, including digital marketing agencies, ad agencies, SEO agencies, call centers, and freelancers across multiple niches such as real estate, e-commerce, and professional services. The platform offers a wide range of products, including CRM, funnel and website builders, email marketing, and more, supporting over 70,000 agencies and 600,000 small to medium businesses. HighLevel boasts a strong remote team of over 1,200 members across 15 countries, fostering a collaborative and innovative culture focused on user-centric solutions and continuous improvement.

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