System Support Specialist - Remote

Overview

The System Support Specialist will play a crucial role in enhancing security awareness and compliance within the organization by managing human risk through effective training and monitoring.

In Short

• Monitor and resolve incoming tickets in Freshdesk/Slack.
• Troubleshoot common application issues (Zoom, Slack, ClickUp, Google Drive).
• Reset passwords and assist with Google Workspace 2FA issues.
• Add/remove users from Google Groups and distribution lists.
• Perform basic Mac hardware troubleshooting.
• Escalate complex issues to Tier 2/3 support when necessary.
• Develop and implement strategies for security awareness training.
• Support adherence to compliance requirements.
• Prepare monthly security metrics and presentations.
• Collaborate with various teams to foster a security-conscious culture.

Requirements

• Bachelor's degree in Business Administration, Information Systems, or related field.
• 4-6 years of IT support experience.
• Hands-on experience with Freshdesk or another IT ticketing system.
• Experience with Addigy or a similar MDM solution for macOS.
• Familiarity with Google Workspace (Gmail, Drive, Admin console).
• Basic knowledge of macOS troubleshooting.
• Strong communication skills in English.
• Ability to work independently and document work clearly.

Benefits

• Work in a global, remote-first environment.
• Be part of a growing community of over 2 million businesses.
• Contribute to a culture where innovation thrives.
• Opportunity for professional growth and development.
• Collaborate with a diverse team across 15+ countries.