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IT System Support Specialist - Remote

Posted 6 weeks ago
PSI Group Acquisition Company logo

PSI Group Acquisition Company

DevOps / Sysadmin
Full Time
WA, USA

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Jobs from PSI Group Acquisition Company:

Overview

The IT System Support Specialist at Performance Systems Integration will provide support for computer systems, servers, phone systems, and networks, ensuring efficient operations and user satisfaction.

In Short

  • Troubleshoot and resolve escalated help desk tickets.
  • Coordinate troubleshooting with other staff.
  • Monitor and process incoming queries in a timely manner.
  • Follow up with users to ensure issues are resolved.
  • Document resolutions for future reference.
  • Provide local and remote user support and training.
  • Configure IT equipment for new employees.
  • Participate in planning for software and hardware needs.
  • Travel to company sites as required.
  • Maintain knowledge of network functions and software applications.

Requirements

  • Associates degree or equivalent experience in Computer Science or IT.
  • Help desk experience preferred.
  • CompTIA and Microsoft path preferred.
  • Valid driver’s license with acceptable record.
  • Knowledge of Microsoft 365, Windows, iOS, and Active Directory.
  • Ability to learn industry-specific devices and software.
  • Approximately 10% travel required.

Benefits

  • Flexible hybrid schedule after training.
  • Supportive team culture.
  • Opportunities for professional growth.
  • Equal opportunity employer.

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