Scheduling Administrator - Remote

Overview

The Scheduling Administrator is responsible for managing the daily schedules for Field Technicians providing fire protection services, ensuring optimal scheduling and dispatch to meet customer obligations.

In Short

• Coordinate and manage daily technician schedules.
• Create and schedule service jobs using Field Service Management software.
• Review daily reports for scheduling efficiency.
• Field emergency service calls and reroute technicians as needed.
• Ensure customer service standards are met through effective communication.
• Maintain accurate customer and job information in software systems.
• Perform basic administrative tasks and special projects as assigned.
• Flexible hybrid schedule after training completion.
• Hourly pay based on skills and experience.
• Join a leader in the Fire & Life Safety industry.

Requirements

• High School Diploma or GED preferred.
• Associate or bachelor’s degree preferred.
• Minimum of 1-year administrative experience.
• Scheduling and/or dispatching experience preferred.
• Knowledge of fire life safety or similar industries preferred.
• Advanced computer skills required.
• Excellent customer service skills and professional etiquette.
• Ability to perform additional duties as assigned.

Benefits

• Medical, Dental, Vision Plans.
• Company-paid Life and Long-Term Disability Insurance.
• Health Savings Account with company contribution.
• Flexible Spending Accounts for Medical and Dependent Care.
• Employee Assistance Program (EAP).
• Paid Time Off (PTO) plan.
• 10 paid holidays off per year.
• Safe Harbor 401(k) Retirement Plan with company match.
• Training and Development Program.