Billing Administrator - Remote

Overview

The Laserfiche Finance Team is hiring! We are looking for a highly organized Billing Administrator who communicates and helps Solution Providers, Deal Desk, and the sales team in creating quotes and submitting new orders, expansions, and renewals via our quote to cash order system (currently using OMS). The Billing Administrator assists Solution Providers and the sales team with inquiries regarding customer accounts, orders, and renewals.

In Short

• Create various type of quotes and process orders/renewals for Solution Providers, including Deal Desk requests
• Redirect complex or non-ordinary order requests or customer inquiries to the Billing Specialist Lead or the Billing Operations Manager for assistance and direction
• Review orders, including renewals, prior to submission to ensure all products, amounts, and PO values are correct
• Develop and maintain a working knowledge of all system processes and procedures pertaining order processing, as well as knowledge of Laserfiche products and pricing catalog
• Process all manual order requests, including renewals, in a timely manner
• Communicate effectively and succinctly with Solution Providers, customers and internal teams
• Accountable for the day-to-day execution of customers’ requests
• Proactively identify and communicate ways to improve our order management system by reporting issues and making suggestions to the Billing Specialist Lead
• Attend weekly meetings to discuss issues and/or ideas to improve customer service and production

Requirements

• Associates Degree in Accounting, Finance, Business Administration or Sales Communications preferred; High School degree required
• SaaS experience preferred but not required
• Up to two years of relevant experience (Billing, A/P or A/R)
• Excellent written and verbal communication skills
• Ability to build strong relationships with all customers, finance and sales team members
• Outstanding Customer Service Skills
• Ability to multi-task and prioritize projects
• Ability to problem-solve independently
• Able to work independently and effectively in hybrid environment
• Working knowledge of Microsoft Office, especially Outlook
• Adept at picking up new systems quickly (Salesforce, Zuora, OMS, Helpdesk, Support Site, ACS, Laserfiche)
• Flexibility to work overtime as needed

Benefits

• Generous time off: 15 Days of Vacation, 3 Floating Holidays, 2 Paid Volunteer Days, 9 Paid Holidays
• Hybrid Work Environment
• Free Parking: covered and EV charging stations
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)