Solutions Engineer - Remote

Overview

We are seeking a Solutions Engineer who loves solving real-world business challenges through smart software implementation. The Solutions Engineer is a versatile problem solver responsible for ensuring that the customer is receiving the highest level of support, service, and care through all phases of the implementation project. This includes communicating with the customer to identify requirements and pain points, design a solution, and deploying a successful implementation. In addition, the Solutions Engineer may be responsible for managing small-scale projects and ensuring that their projects remain on time and budget. From gathering requirements to go-live and beyond, you’ll be the technical expert clients count on every step of the way.

In Short

• Implement LFD Projects
• Work directly with the customer to gather and analyze project requirements.
• Design, implement, and deploy a solution for small to medium sized projects that incorporates out-of-the-box Laserfiche software and functionality.
• Install, configure, and license software necessary for the implementation.
• Provide weekly status meetings and demos to keep the customer informed on project progress and report/discuss any obstacles.
• Complete technical documentation for each project includes System Documentation, End User Documentation, and a Test Plan.
• Provide troubleshooting, training, and support for the customer during end-user testing and the post-deployment phase.
• Manage small-scale LFD projects, ensuring adherence to PM methodology.
• Support the Services team by providing implementation backup to other Solutions Engineers as needed.
• Review and test new Laserfiche releases to discover bugs and potential enhancements proactively.

Requirements

• Ability to work independently and take initiative during the project life cycle.
• Strong problem-solving skills and ability to troubleshoot complex and dynamic customer environments.
• Excellent attention to detail.
• Ability to manage competing priorities and take responsibility for timely completion of tasks.
• Strong written and verbal communication skills.
• Bachelor's Degree required.
• 1 year of relevant work experience preferred but not mandatory.
• Must be able to support occasional evening and weekend work.
• Ability to travel up to one week per month.

Benefits

• Generous time off including 15 Days of Vacation, 3 Floating Holidays, 2 Paid Volunteer Days, and 9 Paid Holidays.
• Various 401 (k) Investment Options and Generous Company Match.
• HMO and PPO Medical Care Options (Employees are fully covered under HMO).