Zuora Billing Administrator - Remote

Overview

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

In Short

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing
• Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues
• Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team
• Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience
• Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations
• Maintain proper system access for user roles ensuring compliance with the segregation of duties
• Responsible for the change management and release process of Zuora Billing
• Maintain up-to-date knowledge of system functionality, customization, and integration

Requirements

• 3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations in complex environments
• Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes
• Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports
• Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration. Revenue Recognition, Financial Reporting, and integration into the ERP system
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Experience working in Zuora sandbox, including deployment across multiple environments
• Ability to work independently with minimal guidance as well as collaboratively with cross-functional teams

Benefits

• Competitive compensation and benefits programs
• Flexibility to meet changing needs
• Opportunities for professional growth