Senior Systems Support Specialist - Remote

Overview

We are seeking an experienced, customer service focused and highly skilled Senior Systems Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing advanced technical support, troubleshooting complex systems issues, and ensuring the smooth operation of our IT infrastructure.

In Short

• Be the first point of contact and the face of IT to the business.
• Build out the ITSM platform and implement an ITIL driven IT Support Service.
• Provide end user support across the portfolio of applications and services.
• Proactively manage business critical systems with a security first mindset.
• Partner with each area of the business for long-term needs and projects.
• Work with cutting-edge tools in a thriving web3 ecosystem.
• Champion IT security initiatives across applications and services.
• Contribute to Enterprise Architecture design.
• Develop and execute longer-term IT vision and strategy with the Head of IT.

Requirements

• Strong background in systems administration.
• Exceptional problem-solving abilities.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Deep understanding of corporate technology applications and tools.
• Proactive approach to identifying and addressing potential issues.
• Experience with ITIL framework.
• Knowledge of IT security best practices.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Access to cutting-edge technology and tools.
• Collaborate with a talented team of professionals.
• Contribute to impactful projects in the blockchain space.