Manager, Customer Trust Operations - Remote

Overview

Thomson Reuters is seeking a dynamic and strategic leader to manage the Customer Trust Operations Team, ensuring high-quality responses and fostering strong relationships with stakeholders and customers.

In Short

• Lead and inspire the Customer Trust Operations Team.
• Develop strong relationships with internal stakeholders.
• Support customer meetings and audit calls.
• Identify and implement new ways of working with technology.
• Oversee standardized responses and security collateral.
• Act as a point of escalation for complex security concerns.
• Report on customer feedback and information security status.
• Foster a culture of continuous improvement.
• Encourage the use of automation tools.
• Promote risk awareness and compliance.

Requirements

• Proven experience in a managerial role within information security.
• Strong expertise in cybersecurity, IT audits, and risk management.
• Industry certifications like CISSP or CISA are desirable.
• Excellent communication skills.
• Experience in leading teams in a fast-paced environment.
• Strong critical thinking and problem-solving skills.
• Ability to interact with technical and business stakeholders.
• Knowledge of frameworks like NIST, SOC2, ISO 27000.
• Commitment to customer satisfaction.

Benefits

• Hybrid Work Model with flexible arrangements.
• Supportive workplace policies for work-life balance.
• Career development and growth opportunities.
• Comprehensive benefits including flexible vacation and mental health days.
• A culture of inclusion and belonging.
• Opportunities for social impact and community involvement.
• Resources for mental, physical, and financial wellbeing.
• Recognition for a globally recognized culture.
• Commitment to justice, truth, and transparency.