Applications Support Analyst - Remote

Overview

The Applications Support Analyst will provide technical support, diagnose issues, and escalate complex problems while maintaining a detailed report of interactions and solutions.

In Short

• Diagnose and troubleshoot basic technical issues
• Guide customers through step-by-step solutions
• Escalate unresolved issues to internal teams
• Maintain detailed reports in ServiceNow
• Assist in creating and maintaining knowledge base articles
• Collaborate to improve customer support processes
• Adhere to service level agreements (SLAs)
• Participate in training sessions for new products
• Strong communication and problem-solving skills required
• Work independently and as part of a team

Requirements

• Proven experience as a support engineer or in customer service
• Familiarity with cloud computing and network troubleshooting
• Excellent written and verbal communication skills
• Strong analytical thinking and problem-solving abilities
• Ability to manage multiple tasks simultaneously
• Customer-oriented and patient demeanor

Benefits

• Flexible hybrid working environment
• Work-life balance policies
• Career development and growth opportunities
• Comprehensive benefit plans
• Two paid volunteer days off annually
• Access to mental health resources