Manager - Account Management Excellence - Remote

Overview

We’re looking for a strategic and driven Manager – Account Management Excellence to lead the performance, scalability, and operational effectiveness of our Long-Tail Management team across multiple markets.

In Short

• Lead and manage the centralized Long-Tail Management team across several markets
• Own team performance targets and ensure consistent growth in partner portfolios
• Design and implement scalable SOPs and workflows to streamline operations
• Train and enable team members to drive partner value and operational consistency
• Collaborate with Sales, Ops, and other cross-functional teams to align on strategy
• Monitor performance metrics and identify areas for improvement and growth
• Drive initiatives that improve the long-tail vendor experience and team efficiency
• Support market expansion by scaling the team's structure, tools, and best practices

Requirements

• 5+ years of experience in account management, sales operations, or a similar role
• Proven leadership experience managing teams and driving KPIs
• Strong analytical mindset with experience in performance tracking and optimization
• Ability to create and implement scalable processes and operational frameworks
• Excellent communication, coaching, and cross-functional collaboration skills
• Experience working in tech, marketplaces, or food delivery platforms is a plus
• Comfortable working in fast-paced, remote, and multi-market environments

Benefits

• Opportunity to work in a fast-paced and dynamic environment
• Engage with a diverse team across multiple markets
• Drive meaningful initiatives that impact vendor experiences
• Collaborate with various departments to shape company strategy