Full-stack Customer Engineer - Remote

Overview

The Full-stack Customer Engineer at KOMOJU is responsible for resolving customer-reported issues and enhancing customer experience through engineering tasks and collaboration with the Customer Success team.

In Short

• Respond quickly to technical inquiries from customers.
• Investigate customer-reported issues.
• Develop solutions and workarounds for technical challenges.
• Collaborate with engineering teams on complex issues.
• Contribute to the codebase to enhance offerings.
• Empower customer-facing teams with product knowledge.
• Advocate for customers and sponsor feature requests.
• Oversee incident processes and coordinate responses.
• Communicate directly with customers.

Requirements

• Experience in customer support or engineering roles.
• Strong problem-solving skills.
• Ability to work in a dynamic environment.
• Technical knowledge in software development.
• Excellent communication skills.
• Self-motivated and versatile.
• Experience with debugging and log analysis.
• Familiarity with API integrations.
• Ability to make quick decisions under pressure.

Benefits

• Opportunity to work in a unique engineering role.
• Collaborative team environment.
• Chance to enhance customer experience.
• Work with leading companies like Steam and TikTok.
• Flexible working arrangements.