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Senior Customer Success Manager, Mid-Market | EMEA - Remote

Posted 6 days ago
Customer Service
Full Time
Worldwide

Overview

The Senior Customer Success Manager will be the face and voice of Deel for clients, responsible for building durable relationships and driving long-term revenue growth.

In Short

  • Focus on high-value strategic accounts.
  • Identify and manage customer risks proactively.
  • Build relationships with senior stakeholders.
  • Collect product and operational feedback from clients.
  • Ensure high-quality customer experiences daily.
  • Drive adoption of platform features.
  • Coordinate with internal stakeholders for timely responses.

Requirements

  • 6+ years of relevant work experience.
  • Experience in the payroll/HRTech industry.
  • Strong relationship-building skills.
  • Data-driven and analytical mindset.
  • Motivated self-starter with a growth mentality.
  • Proven track record of achievement.
  • Curious and impact-driven.

Benefits

  • Stock grant opportunities.
  • Flexible remote work options.
  • Additional perks based on employment status.
Deel logo

Deel

Deel is a leading technology company dedicated to revolutionizing the way businesses hire talent globally. With a diverse team of over three thousand individuals across more than 100 countries, Deel fosters a culture of innovation and continuous learning. The company aims to eliminate hiring borders, providing businesses with the tools to hire, onboard, manage, and pay employees seamlessly, thereby connecting the global workforce with opportunities. Following significant funding rounds, Deel has established itself as a market leader in international payroll and compliance, committed to building a generational platform that supports a diverse global economy.

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